ED redirect
Overview
This service is designed to ensure low acuity presentations to ED are actively redirected back to primary care. The initial consultation fee is funded for eligible patients.
In the first instance, ED will contact the patient’s registered general practice to determine if there is an appointment available. If an appointment is not available ED will contact one of the contracted overflow providers (currently Medicross and Carefirst) to determine if there is capacity to see the patient.
ED will not redirect a patient unless the receiving practice has accepted them. Patients will be provided with information regarding the appointment that has been made for them, in the form of an 'ED redirection voucher' (example below).
For conditions that meet Primary Options Acute Care criteria, practices can then initiate a separate referral and claim via the usual Primary Options Acute Care process.
Your Pinnacle Services Contract applies to this service. By claiming for this service, you have indicated that you have read and agreed to the business rules set out here.
This is NOT a clinical guideline.

