Pinnacle Practice Portal
From 1 October 2025, all Pinnacle practices can use the new Practice Portal — a secure, easy-to-use hub for claims, remittance reports, payment files, and sharing documents, designed to save time and give you clearer oversight.
All Pinnacle practices can now use the new Practice Portal — a secure, easy-to-use hub for claims, remittance reports, payment files, and sharing documents, designed to save time and give you clearer oversight.
What this means for your practice
- Each nominated user has received a separate email with their login credentials and instructions for accessing the portal.
- This email includes guidance on first-time login and multi-factor authentication.
- User guides and a training video are available under the Help menu within the portal, to support you every step of the way.
Current data status
- Primary Options data from the past three years is available.
- Non-indici practices: please note there is a one-month delay in Primary Options claims visibility due to the post-payment migration process.
Updates
Thank you for investing your time to help us improve the portal. Your feedback directly shapes how we support your practice operations.
What is the Pinnacle Practice Portal?
The Pinnacle Practice Portal has now been rolled out to all Pinnacle practices, following a successful pilot with seven nominated practices.
This new platform has been developed in response to your feedback. It is part of our ongoing commitment to support practices with tools that offer transparency, ease of access, and streamlined communication.
The Pinnacle Practice Portal is a secure, centralised platform designed to help Pinnacle practices with the following.
- View the current status of PHO claims.
- Reconcile payments more efficiently.
- Access and download remittance reports and other payment files (e.g. Capitation, Quality Improvement Programme) in one place.
- Upload documents securely to share with Pinnacle.
- View claims for Stop Smoking and Support to Screening services (if applicable to your practice).
- Following valuable feedback from practices we have added a Service Provider filter to improve searching and reporting, to ensure a smoother experience for all practices.