Pinnacle's new practice systems support service is live

In April we communicated we were changing our organisational support structure, shifting towards a support desk function for the practice network. 

We’re excited to launch the new practice system support service, which went live this month, as the first point of contact for the network, serving as subject matter experts in various general practice business processes, and supporting practices with new initiatives. 

We recruited strong capability within the team to provide a broad range of operational skills, knowledge and experience to provide you innovative business support.

Practice systems support

Our practice systems support team is committed to supporting you - our network practices. Providing fast and effective virtual support, and as subject matter experts for a range of general practice business process and tools, this team will be your first point of contact for:

• support with queries
• support with the implementation of new initiatives
• diagnosing and troubleshooting indici and MedTech PMS problems, with corrective solution guidance where possible.

Office hours are Monday to Friday, 8.00am to 4.30pm.

How to get in touch

The practice systems support team, Samatha Mukkapati and Moira Hubbard, can be contacted by the below email and phone number. To ensure nothing gets missed, please don't email them directly.