Helplines
These helplines are free to call or text if you need support, advice or information.
Healthline
For free health advice, information and treatment from registered nurses and paramedics. Interpreter services and NZ Relay support are available. Available 24/7.
Call 0800 611 116
Disability Helpline
Support for the disability community with any general health concerns, including booking vaccine appointments and arranging COVID or flu at home. A person with lived disability experience or disability knowledge is available 8:30am to 5pm, weekdays.
Call 0800 11 12 13 or text 8988
Poisons advice
For professional and timely advice during poisoning incidents from the National Poisons Centre. If the person is unconscious or having difficulty breathing, call 111. Available 24/7.
Call 0800 764 766 (0800 POISON)
Vaccination Healthline
For support with COVID, flu, measles and whooping cough vaccines, including booking help and information. Available Monday to Friday, 8:30am to 5pm.
Call 0800 28 29 26
Netsafe
Free support, advice and education to help people of all ages stay safe online. Help is available by phone, text and online. If someone is in immediate danger, call 111. Call, text, online chat and online reporting available.
Call 0508 638 723 or text 4282 (text "Netsafe")
Youthline
Support, information and helpline services for young people. Free 24/7 helpline support is available by phone, and free text support is also available.
Call 0800 376 633, or free text 234
Mental health & emotional support
Depression helpline
For free, confidential advice, information and support about depression or emotional distress. Support is available by phone or text, any time, 24/7. You can also get help by email.
Call 0800 111 757 or text 4202 for the Depression Helpline. You can also call or text 1737 to talk with a trained counsellor.
Anxiety helpline
For confidential support from a trained counsellor if you are affected by anxiety, panic, phobias, obsessive compulsive behaviours, or if you are worried about someone else. Available 24/7.
Call 0800 269 4389
Suicide crisis helpline (TAUTOKO)
For confidential support if you are thinking about suicide, or if you are worried about someone else. Operated by trained, experienced social service practitioners who are trained in suicide prevention. Available 24/7.
Call 0508 828 865 (0508 TAUTOKO)
Addiction & recovery support
Alcohol Drug Helpline
For confidential advice, information and support about drinking or other drug use. Support is available by phone or text, any time, 24/7, and online chat is also available.
Call 0800 787 797 or text 8681
Gambling helpline
For confidential support from a trained counsellor if you are affected by gambling, or are worried about someone else. Also offering specialist services; Māori gambling helpline, Pasifika gambling helpline, Debt gambling helpline, and Youth gambling helpline. Available 24/7
Call 0800 654 655 or text 8006
Quitline
For support to quit smoking or vaping. Help is available by phone, text, online and face to face. Support is available for all ages, including people with communication disabilities.
Call 0800 778 778 or 4006
Family violence support
Women's Refuge
Supporting and helping women and children experiencing family violence through crisis support, information and safe housing. Support is available 24/7
Call 0800 733 843 (0800 REFUGE)
Family violence support
Are You OK
Free 24/7 support, information and advice about family violence and unsafe relationships. Help is available for people experiencing harm, supporting someone else, or worried about their own behaviour.
Call 0800 456 450
Family violence support
2shine
Free, confidential support for people experiencing family violence, or worried about someone else. Helpline support is available nationwide by phone or webchat, 24/7.
Call 0508 744 633
Sexual harm support
Safe to talk – Kōrero mai ka ora
Free, confidential support for anyone affected by sexual harm, whether it happened recently or a long time ago. Support is available for survivors, whānau and anyone supporting someone else. You can get help by phone, text or online chat, 24/7.
Call 0800 044 334 or text 4334
Shakti Crisis Line
Free, confidential 24/7 multilingual support for migrant and refugee women experiencing domestic violence, abuse, or fear in the home. Shakti also provides practical support and safe housing for women and children.
Call 0800 SHAKTI / 0800 742 584
Email crisisline@shakti.org.nz
ACC sensitive claims support
Support for people who have experienced sexual abuse or assault, including access to free counselling and other support services. You can contact ACC or find a registered provider to get help.
Call 0800 735 566